Data-Driven Superlative Customer Experience
Data-Driven Superlative Customer Experience Consumers are increasingly seeking seamless digital experiences, particularly given that many of our daily needs can be addressed with a single click. As a result, many individuals have become accustomed to using digital, from purchasing goods online to making payments using banking apps. However, when it comes to buying insurance, digital […]
Cognitive Automation – An imperative for superior Customer Experience
Cognitive Automation – An imperative for superior Customer Experience The traditional property and casualty insurance business model has resisted change for a long time. Although advances in technology have slowed the pace of change, we have reached a point where insurers must go digital. Long-term dependence on many internal systems and solutions has been established, […]